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Application Analyst II


University, MS, US, 38677

Department:  Business Applications & ERP Support (10000985)
Employee Designation:  Regular Full-time (Benefits Eligible)
Definition of Class

The University of Mississippi (UM) has used SAP as their ERP partner for the past twenty years to support all academic and business processes.


The Business Applications and ERP Support team (BAES) of the Office of Information Technology provides technical development and support for the following areas: SAP Financials, SAP Human Resources/Payroll, SAP Plant Maintenance, SAP Materials Management (procurement), SAP Grants Management and SAP Contract Accounts Receivable and Payable (student accounting). In 2018, UM added the SAP SuccessFactors Talent Suite to its ERP portfolio and uses SAP SuccessFactors for the recruiting, onboarding, and performance/goals processes at UM. UM also uses third-party systems to fill certain niche business processes within the portfolio of the BAES team. For example, UM has a seventeen-year partnership with TouchNet Information Systems and uses TouchNet's uCommerce suite exclusively for all e-commerce payments, including payments to student accounts. UM also uses the LiveSafe mobile app for campus safety and emergency notifications.


This position will function as a business analyst for the BAES team gathering business requirements from functional users, performing customizing of the ERP system using the built-in configuration tool(s), preparing test cases (as needed), and testing upgraded and new functionality for all of the areas listed above. Additionally, this position will provide first and second tier support for UMâ??s SAP SuccessFactors implementation and will be the primary point of contact for UMâ??s TouchNet e-commerce system, and will function as a project manager for select BAES development projects, working with both functional users and BAES developers.


The ideal candidate for this position must possess extremely strong communication skills and must be able to interact with a diverse campus community, including many individuals with advanced and/or terminal degrees. Further, they must demonstrate the ability to work autonomously and possess the ability to identify solutions to complex business problems with little or no input from the functional users.

Examples of Work Performed
  • Configures software applications and performs application upgrades.
  • Monitors performance of applications by reviewing process runtimes, checking log files, and engaging with users of the application to ensure that the application is running at its best.  
  • Performs gap analysis of software applications. Identifies bottlenecks and barriers and proposes solutions. Evaluates alternative solutions.  
  • Develops recommendations that outline cost, advantages and disadvantages.  
  • Manages user accounts and authorizations by establishing processes for the provisioning and de-provisioning of roles, troubleshooting account authorization issues, responding to account-related audit reviews, etc.
  • Develops detailed and concise application documentation for training users and conducts one-on-one as well as group training sessions.
  • Makes recommendations on how application can be used to match organizational needs. Integrates the application with other software packages.
  • Enhances user access to data by creating and running reports for departmental use.    
  • Defines requirements for both interfaces between applications and/or systems as well as new functionality requested from departments.
  • Ensures adherence to data security policies by leading departments towards the proper applications/processes to handle the transfer/storage/use of sensitive data.  
  • Serves as liaison with vendor support unit by opening trouble tickets.
  •  Provides details to vendor regarding technical/software issues by building test scenarios within the vendor’s system that accurately illustrate the specific problem/issue, providing detailed documentation showing step-by-step details to recreate the issue, and working with the basis and systems teams to open a remote connection to the specific system.
  • Researches the cause of technical and application issues by researching the issue in the appropriate online technical forum (e.g. the SAP Service Marketplace or Blackboard support system). Applies recommended fixes to remedy technical issues.
  • Performs similar or related duties as assigned or required.
Essential Functions

The essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

  1. Provides support for software applications.
  2. Manages data associated with software applications.
  3. Serves as a liaison with vendor support units.
  4. Recommends and implements enhancements to existing software applications.
  5. Collaborates with customers, technical team members, and management to solve technical challenges.
Minimum Education/Experience

Bachelor's Degree in Computer Science or related field from an accredited four-year college or university.



Two (2) year of experience related to the above described duties.


Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of  Human Resources.

Salary/Wage Information
To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.
EEO Statement
The University of Mississippi complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment on the basis of race, color, gender, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, veteran status or genetic information.
Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Nearest Major Market: Oxford Mississippi