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Guest Service Agent


University, MS, US, 38677

Department:  The Inn at Ole Miss (10000814)
Employee Designation:  Regular Full-time (Benefits Eligible)

Note for Current UM Employees

Current employees must apply internally via connectU >

Definition of Class

This position performs routine duties associated with the operation of the front desk of The Inn at Ole Miss. The incumbent is responsible for offering high quality customer service to hotel guests, making room reservations, and handling monetary transactions. 

Examples of Work Performed

  • Performs daily financial transactions for check-in, check-out, and guest deposits; maintains procedures for security of monies.
  • Makes guestroom reservations to maximize the highest room occupancy and average daily rate through knowledge of hotel reservation system.
  • Maintains records for night auditor reports.
  • Acts as customer service representative; answers general questions about the University and Oxford, offers assistance to guests using in-house computer, takes and delivers phone messages to guests, ensures corrective actions are taken to resolve guest complaints.
  • Ensures cleanliness of lobby in the absence of housekeeping.
  • Performs similar or related duties as assigned or required.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

  1. Maintains records for night auditor reports.
  2. Makes daily room reservations and processes financial transactions.
  3. Acts as customer service representative. 

Minimum Education/Experience

Graduation from a standard four-year high school or equivalent (GED).

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Nearest Major Market: Oxford Mississippi