Senior Technical Architect (Working Title: CRM Administrator)

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

The University of Mississippi has an opening on the Application Development and Integration team for a CRM Administrator. This position will architect technical solutions as well as operate as a working technical lead for the campus CRM while mentoring and helping review configurations made by junior staff. This position will be part of the team supporting the campus CRM.

 

Below is a sample of the management and configuration tools that will be used by this position.

Salesforce, TargetX, Pardot, Informatica, Atlassian JIRA, Agile Scrum

Examples of Work Performed

• Meets with functional users to understand needs and translate to technical requirements and “user stories”.
• Explores technical options and determines the viability of various technical approaches.
• Gather/create/capture requirements for additions or changes to the application that are prioritized with leadership.
• Monitor contract timelines and assist in license count discussions and planning for relevant SaaS and CRM services.
• Manage relationships with various SaaS providers from implementation through maintenance of product lifecycles.
• Guide departmental leads in best practices with a single instance to ensure safe and intentional collaboration within the platform.
• Lead user acceptance testing (UAT) for each new release of the application.
• Conducts checkpoint meetings and implements quality control measures.
• Performs related or similar duties as required or assigned.
• Enhances skillsets as necessary to perform responsibilities.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Serves as overall technical lead to provide architect technical solutions across multiple functional areas and system environments.  
2. Partners with campus constituents to communicate needs, articulate requirements and drive technical solutions to successful completion.

Minimum Education/Experience

Education:
Bachelor's degree in Computer Science, MIS or a related field from an accredited college or university.

AND

Experience:
Seven (7) years experience related to the above described duties.

Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.