Distance Learning Technician

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position troubleshoots and performs maintenance on distance learning and audio-visual equipment. The incumbent provides technical support to faculty, staff, and students using instructional technology.

 

This incumbent will primarily work 3-9pm during the Fall and Spring semesters. Hours may vary during summer and intersession terms. Hours may also vary based on the course schedule.

Examples of Work Performed

• Troubleshoots, maintains, and repairs distance learning and related equipment.
• Oversees the operation of classroom video equipment.
• Directs the technical operation of video conferencing systems.   
• Monitors distance learning systems and makes adjustments as necessary to optimize performance.
• Diagnoses and reports hardware problems and failures in distance learning classrooms.
• Operates distance-learning equipment to ensure connectivity to remote sites.
• Provides user support to meet faculty, staff, and student computing and audio/visual needs.
• Answers questions and solves general computing problems.
• Assists students with gaining access to library resources.
• Supervises student workers in a distance learning and/or a computer lab environment.
• Sets up and maintains instructional technology in enhanced presentation rooms.
• Performs similar or related duties as assigned or required.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Troubleshoots, maintains, and repairs distance learning and audio-visual equipment.
2. Monitors distance learning systems to ensure design standards are met.
3. Assists faculty and staff by facilitating distance learning classes and videoconference meetings.
4. Provides user support to meet faculty, staff, and student computing and audio/visual needs.

Minimum Education/Experience

Education:
Associate’s Degree from an accredited two-year college or university.

 

AND

Experience:
One (1) year of experience related to the above described duties.

 

Substitution Statement:

Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

 

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.