Collection Officer


University, MS, US, 38677

Department:  Bursar (10000928)
Employee Designation:  Regular Full-time (Benefits Eligible)

Note for Current UM Employees

Current employees must apply internally via connectU >

Definition of Class

This position assists in the receipt, custody, disbursement, and collection of accounts.

Examples of Work Performed

  • Manages the collection of charges made to accounts receivable by students and other individuals and organizations.
  • Manages the disbursement and collection of student financial aid funds, including scholarship, loans and grants as applicable.
  • Follows up on delinquent accounts and hires collection agencies, if necessary.
  • Supervises and reviews accounts receivable and loans personnel; assists in the supervision of cashiers.
  • Authorizes the collection agencies to file suite in court and represents the university as a witness in court.
  • Trains and supervises staff on computer.
  • Verifies compliance with federal regulations as it relates to disbursement and collection of student loans.
  • Communicates with university departments, parents, students, and attorneys regarding amounts billed on a daily basis.
  • Authorizes refunds on overpaid accounts.
  • Writes promissory notes and contracts to be signed by students and collection agencies.
  • Authorizes all journal entries as it relates to loans and accounts receivable.
  • Creates and authorizes all repayment agreements.
  • Resolves problems and answers questions pertaining to all accounts; creates and reviews correspondence explaining charges, adjustments, and account balances.
  • Prepares financial statements and schedules as required to ensure compliance with established departmental practices, and keeps employees abreast of recent changes.
  • Plans and schedules work for assigned staff members ensuring proper distribution of assignments and adequate staffing, spaces, and facilities for performance of duties.
  • Recommends various personnel actions including, but not limited to, hiring, merit recommendations, promotions, transfers, and vacation schedules.
  • Authorizes referral of accounts to collection agency.
  • Performs related or similar duties as required or assigned.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

  1. Assists in the receipt, custody, disbursement, and collection of accounts.
  2. Writes promissory notes, and authorizes refunds.
  3. Creates and reviews correspondence explaining charges, resolving problems, and answering questions.

Minimum Education/Experience

A Bachelor’s Degree in accounting or related field from an accredited four-year college or university.



One (1) year of experience related to the above described duties.

Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.


Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.


This position will require a financial (credit) report. Selected candidates should have a low credit debt. Background checks are completed post offer of employment. University employees moving into a new position that requires a financial (credit) report must complete a new background check.

Nearest Major Market: Oxford Mississippi