Communications Officer

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position operates the communications center for the University Police Department. Incumbents employ multiple transmitting and receiving devices, communicating with both internal and external sources, and directing operational message traffic within the Department. Incumbents are supervised by shift officers holding the rank of Police Lieutenant.

Examples of Work Performed

• Receives incoming calls and messages; directs communication internally as required, to include dispatching officers in a response mode; monitors situational developments; maintains radio message log; provides information and guidance to callers while demonstrating a courteous and helpful demeanor.
• Utilizes two-way radios, employing police radio codes; computers; telephone system; fax machine; and the Telecommunications Device for the Deaf (TDD).
• Monitors fire and burglar alarms and closed circuit video cameras; interacts with a variety of systems including Computer Aided Dispatch (CAD), Systems Applications and Products (SAP), and the National Crime Information Center (NCIC).
• Responds rapidly to emergency calls, employing effective decision-making and prioritization skills. Understands and complies with departmental operating procedures, and procedures applicable to the University’s Physical Plant Department, Oxford Fire Department, and other law enforcement agencies. Develops and utilizes detailed knowledge of campus streets, buildings and facilities.
• Trains University Police Department members in effective public safety communication.
• Maintains awareness of officers’ status, particularly when responding to situations. Understands patrol techniques and monitors situational developments. Maintains full awareness when handling simultaneous actions.
• Pays attention to detail. Communicates clearly, especially in situations involving excited callers, international students with strong dialects, and police officers under stress. Provides appropriate response.
• Recognizes when situations escalate; coordinates appropriate response in conjunction with the Shift Lieutenant.
• Maintains composure when receiving verbal abuse or when involved in conflict resolution, whether in person or telephonic; provides advice to callers; attempts to resolve complaints if possible, or refers issues to appropriate authority.
• Performs similar or related duties as assigned or required.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department

1. Serves as the communications focal point for the University Police Department.
2. Processes critical information rapidly, accurately, and utilizing a variety of communication modes.
3. Places priority on the safety, survival and well-being of both police officers and the citizens served by the department.
4. Continually employs excellent public relations techniques while serving as the day-to-day spokesperson and “voice” of the University Police Department.      

Minimum Education/Experience

Education:
Graduation from a standard four-year high school or equivalent (GED).

 

AND

 

Certification:
Completion of the Basic Communication course required by the Mississippi State Minimum Standards Board, and achieve National Crime Information Center computer certification within one year of employment.   

Licensure:
Must have a valid driver’s license upon employment.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

 

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.