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Communications Supervisor


University, MS, US, 38677

Department:  University Police & Campus Safety (10001031)
Employee Designation:  Regular Full-time (Benefits Eligible)

Note for Current UM Employees

Current employees must apply internally via connectU >

Definition of Class

This position supervises the communications center for the University Police Department. The incumbent coordinates the operational activities of the communications center, provides supervision and guidance to communications officers, serves as the field training officer, manages multiple transmitting and receiving devices, communicates with both internal and external sources, and assists the communications officer in the direction of operational message traffic within the department. 

Examples of Work Performed

  • Manages the daily operations of the communication center within the University Police Department.
  • Supervises communications personnel and ensures the department’s customer service and production expectations are achieved.
  • Assists with the administration and management of records management systems for the department.
  • Serves as the technical assistance coordinator for the department.
  • Manages and utilizes two-way radios while employing police radio codes, computers, telephone system, fax machine, and the Telecommunications Device for the Deaf (TDD).
  • Monitors fire and burglar alarms, closed circuit video cameras, and interacts with a variety of systems including Computer Aided Dispatch (CAD), Systems Applications and Products (SAP), and the National Crime Information Center (NCIC).
  • Assists in the maintenance of video surveillance and alarm systems.
  • Responds rapidly to emergency calls, employing effective decision-making and prioritization skills, as needed.
  • Serves as the field training officer to ensure University Police Department personnel are effective in public safety communications and follow policies and procedures.
  • Maintains awareness of officers’ status, particularly when responding to situations.  
  • Understands patrol techniques, monitors situational developments, and maintains full awareness when handling simultaneous actions.
  • Develops and coordinates mandatory trainings and certifications for communications personnel.
  • Serves as a liaison with University departments and outside agencies.
  • Recognizes when situations escalate and coordinates appropriate responses in conjunction with the Shift Lieutenant.
  • Performs similar or related duties as assigned or required.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department

  1. Manages the daily operations of the communications center for the University Police Department.
  2. Supervises, trains and evaluates support staff.
  3. Serves as liaison for internal and external agencies.


Minimum Education/Experience

Graduation from a standard four-year high school or equivalent (GED).


Two (2) years of experience related to the above described duties.


Certification: Active dispatch certification.

Licensure: Must have a valid driver’s license upon employment.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Nearest Major Market: Oxford Mississippi