Coordinator for Housing Administration

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

The Department of Student Housing at the University of Mississippi strives to transform students’ lives through the campus living experience. This starts by providing Housing team members with an exceptional workplace focused on encouraging staff engagement, personal growth, and professional development. Student Housing is an essential part of the student experience, and we strive to build and maintain collaborative partnerships ascross the Ole Miss campus to provide students with a strong foundation for success through creating connection, belonging, and Ole Miss pride.

Role Specifications

Below you will find classification and compensation information.  For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family -Student & Academic Services

Sub-Family -Residential Life

Career Track / Level - P2

Grade -5

Role Summary

The Coordinator for Housing Administration will manage administrative tasks associated with the student housing application process which includes the Student Housing Portal, applications, and room assignments and changes. The Coordinator for Housing Administration will also provide exemplary customer service to all students and their families, presenting information about the housing application process, answering questions, and addressing concerns. Coordinates programming and support for residents living in an assigned on-campus housing unit, and responds to emergency situations in support of creating an inclusive and save living community.

Examples of Work Performed

• Updating and managing data in StarRez housing management software system
• Working within student information system, SAP
• Creating, updating, and collecting data in Google forms
• Outreach to prospective students and housing residents
• Processing room change request and cancellations
• Serving a critical role in customer service and de-escalation, handling concerns from students and parents regarding student housing matters

Essential Functions

These essential functions include, but are not limited to, the following.  Additional essential functions may be identified and included by the hiring department.

1. Serves as a main point of contact for residents providing assessment, mediation and resolution of non-routine facility issues.
2. Plans, implements and evaluates student programs and initiatives for residence life.
3. Receives and responds to crisis situations according to established policies and procedures.

Minimum Education/Experience

Education: Bachelor's Degree

Experience: (3) Three Years Experience

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements:  These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion:  The incumbent may be required to lift up to approximately 10 pounds.

Vision:  Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination:  While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.