ERP Technical Administrator III

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

ERP Technical Administration is a small team within the Technical Services division of the Office of Information Technology. Together we work with the systems and development teams to ensure optimum performance and integrity of the ERP system landscape. 

Role Specifications

Below you will find classification and compensation information.  For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Information Technology

Sub-Family - IT Infrastructure & Technical Services

Career Track / Level - P3

Grade - 11

Role Summary

Provides technical direction, planning, and project development for enterprise technology.

Incumbent will play a key role in the technical design, deployment, and ongoing management of identity and access processes across the University’s ERP systems, including SAP, Ellucian, Workday, and other related integrations utilizing Fischer Identity Management (IDM) and Microsoft Active Directory (AD) solutions. Additionally, the incumbent will work closely with IT Technical Services and development teams in implementing maintenance strategies necessary to ensure integrity and optimum performance of the University’s on-premises SAP landscape. This role leverages best-practices and expertise in identity governance, role-based or related forms of access control, and the integration of identity management systems within a complex, multi-faceted IT environment.

Key Responsibilities

Identity and Access Management:

• Manage user profiles, authorizations, and system security within SAP, Ellucian, Workday, Fischer and other integrated systems.
• Maintain and monitor a coordinated register (e.g. Fischer IDM, Microsoft AD) of centrally managed attribute and role-based access controls.
• Troubleshoot and resolve issues related to identity management and access control across multiple platforms and integrations.

System Performance and Maintenance

• Manage system backups, recovery, and performance monitoring for on-premises and cloud-based systems, particularly SAP.
• Install, patch, and upgrade SAP HANA or Oracle databases, SAP support packages, and other relevant systems.
• Monitor and troubleshoot system disk usage and performance issues, collaborating with systems staff to resolve issues promptly.

Technical Guidance and Collaboration

• Provide technical guidance to project teams, ensuring alignment with university goals and IT departmental strategies.
• Define target architectures, design patterns, and processes for identity and access management solutions related to ERP landscape.
• Support the evaluation, selection, and deployment of enterprise applications and technologies to meet university needs.

Technology Research and Implementation

• Stay abreast of industry trends, emerging technologies, and best practices in identity management, cloud technologies, and data engineering.
• Innovate solutions to complex identity and access challenges while safeguarding confidential information.
• Articulate technical concepts clearly to both technical and non-technical stakeholders, ensuring alignment and understanding across teams.
   

Examples of Work Performed

• The maintenance of user access and authorization processes within the University student information and HCM systems (SAP, Ellucian, Workday) and utilizing integrated IDM and AD solutions.
• Providing internal and external assistance with issues related to SAP, Ellucian or Workday and the various integrated systems that rely on the data they maintain.
• Assists developers with debugging SAP, Ellucian or Workday related issues.
• Assists systems staff with management of operating system disk usage and performance of on-premises SAP systems.
• Establishes and monitors backup, recovery, and re-run procedures for on-premises SAP systems
• Performs similar or related duties as assigned or required.

Essential Functions

These essential functions include, but are not limited to, the following.  Additional essential functions may be identified and included by the hiring department.

1. Provides technical direction, planning, and project development for enterprise technology.
2. Assists in the development of policies and procedures.
3. Provides technical advice for enterprise planning efforts.
4. Manages datacenter equipment and environmental requirements. 

Minimum Education/Experience

Education: Bachelor's Degree

Experience: (6) Six Years Experience 

An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements:  These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion:  The incumbent may be required to lift up to approximately 10 pounds.

Vision:  Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination:  While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.