Front Desk Manager

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position performs duties associated with the operation and oversight of the front desk of The Inn at Ole Miss. The incumbent is responsible for supervising Front Desk Supervisors, Guest Service Agents, Night Auditor, Bellmen, and Shuttle drivers; ensuring quality service for guests; and maintaining inventory and storerooms. 

Examples of Work Performed

• Assists in hiring, training, and on-going supervision of the front desk staff.  
• Provides feedback to front desk staff on performance, maintains performance documentation and conducts annual performance review evaluations .
• Develops and maintains work schedules of the front desk staff.  
• Updates and administrates the Property Management System (PMS) with current room types, descriptions, rates and posting codes.
• Ensures that guestroom reservations are made in a manner that maximizes room occupancy and applies the appropriate average daily rate through knowledge of hotel reservation system.
• Maintains hotel inventory and oversees hotel storerooms.  Coordinates the purchasing and receiving of supplies with vendors and runs daily reports to ensure par levels are maintained.   
• Creates guest accounts, applies payments, and reconciles any erroneous transactions on guest folios and takes necessary actions to resolve guest grievances.
• Serves as back-up to guest services agents in making reservations, checking guest in /out, answering and directing phone calls.  
• Performs daily financial transactions for check-in, check-out, and guest deposits.  Maintains procedures for security of monies.
• Maintains computer program of guest records, conducts daily back up of program and trains staff on program updates.
• Oversees gift shop operation and provides necessary support and oversight of vendor functions.
• Coordinates with the Custodial Supervisor to ensure proper status of guest rooms.
• Supervises the Front Desk Supervisors, Guest Service Agents, Night Auditor, Bellmen, and Shuttle drivers.
• Performs similar or related duties as assigned or required.
• Ensures all assigned tasks are in compliance with University, SEC Conference, and NCAA rules.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Assists in hiring, training, and on-going supervision of the front desk staff.
2. Oversees hotel inventory, storerooms, purchasing, and receiving.
3. Maintains and administers the Property Management System (PMS) with current room types, descriptions, rate and posting codes.
4. Acts as customer service representative.
5. Supervises Front Desk Supervisors, Guest Service Agents, Night Auditor, Bellmen, and Shuttle drivers.

Minimum Education/Experience

Education:
Graduation from a standard four-year high school or equivalent (GED).

 

AND

 

Experience:
Three (3) years of experience related to the above described duties.

 

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.