Manager of Technology Services

Location: 

University, MS, US, 38677

Department:  Information Technology (10000897)
Employee Designation:  Regular Full-time (Benefits Eligible)

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position manages general-purpose technology services offered by the Office of Informational Technology including but not limited to student computer labs, IT Media, classroom technology, and large-scale procurements of desktop-technology. The incumbent plans for and oversees technology services to ensure that they meet the needs of the University and operate in an efficient and effective manner.  The incumbent manages and provides leadership to student workers and IT staff; oversees the daily operations and maintenance of the Galtney Center for Academic Computing and related services, and makes decision by exercising discretion and independent judgment.

Examples of Work Performed

  • Provides hardware, network and software support for the Galtney Center for Academic Computing and for related technology services such as IT Media. Plans for procurements/upgrade cycles and coordinates the maintenance of hardware/software to keep it in good working order.
  • Supervises professional staff who coordinates classroom technology projects and large-scale desktop computing procurements, e.g., TACIT & student purchase programs.
  • Provides technical guidance and management to the staff of student workers serving as consultants. Coordinates the hiring process, including screening, testing and interviewing; maintains student work schedules. Develops policy manuals for staff use. Assists staff in answering software, hardware, and network questions.
  • Maintains inventory of equipment and supplies by monitoring paper and printer supplies; provides equipment replacements and supplies as needed. Develops and carries out plans to accurately track equipment on loan to departments and campus users.
  • Evaluates and recommends technical solutions for providing improved management of equipment and services, e.g., student printing.
  • Reads professional journals and accesses knowledge bases to keep up with current instructional technology processes, technologies, hardware, and software.
  • Performs similar or related duties as assigned or required.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

  1. Provides hardware, network, and software support for the Galtney Center for Academic Computing and related general-purpose technology services maintained by the Office of Information Technology for the campus community.
  2. Manages student workers who assist in provided these technology services.
  3. Manages inventory of equipment and supplies.     

Minimum Education/Experience

Education:
Bachelor's Degree from an accredited college or university in Computer Science, Management Information Science or related field.

 

AND


Experience:
Three (3) years of experience related to the above described duties.


Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

 

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.


Nearest Major Market: Oxford Mississippi