Program Coordinator II, Personal & Enrichment Programs

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

In the Division of Outreach, Office of Professional Development, Events and Services, we strive to provide and deliver high-quality events, services, and professional development opportunities that enrich both the university community and the broader public. The office values teamwork, professionalism, and innovation, fostering a workplace culture where employees feel valued and motivated. With a strong focus on service, excellence, and continuous improvement, it is a rewarding place to build a career and contribute to meaningful initiatives.

Role Specifications

Below you will find classification and compensation information.  For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family -  Facilities Operations

Sub-Family - Events Operations

Career Track / Level - O3

Grade - 5

Role Summary

Plans, schedules, documents, and supports service delivery for events using established policies and procedures, in order to meet customer need and ensure event compliance with institutional policy and organizational policies and/or conference guidelines.

• Develop and coordinate non-credit personal and community enrichment programs.
• Identify new course opportunities based on community needs and interests.
• Recruit, hire, and support qualified instructors.
• Schedule classes and manage use of facilities and resources.
• Oversee registration processes and monitor course enrollment.
• Provide excellent customer service to participants and instructors.
• Promote programs through marketing, outreach, and community engagement.
• Manage program budgets, revenue, and expenditures.
• Evaluate program effectiveness through feedback and reporting.
• Ensure offerings remain diverse, accessible, and high-quality. 

Examples of Work Performed

• Serve as the primary point of contact for the course.
• Coordinate with internal staff, external clients, and vendors to ensure smooth course operations, including registrants arrivals, parking, signage, displays, special accommodations, printing, and security, if necessary.
• Provide instructor(s) with course supplies, equipment, food and beverages, and facility support, as requested.
• Ensure client needs are met, spaces are serviced, and rooms remain refreshed throughout the course.
• Inspect and test audio-visual equipment prior to and during events; troubleshoot technical or audio issues as necessary.
• Prepare and process post-event invoices, reports, and financial reconciliations for assigned events.
• Similar duties as required or assigned. 

Essential Functions

These essential functions include, but are not limited to, the following.  Additional essential functions may be identified and included by the hiring department.

1. Communicates with customers to determine event details and recommends service plans and pricing.
2. Schedules logistics and secures resources for all aspects of events including space, vendors, and staff.
3. Exercises decision making capabilities to resolve event issues.
4. Assists with planning and the creation of promotional materials and resources for events.
5. Prepares pre and post event reports for direct supervisor.

Minimum Education/Experience

Education: High School or Equivalent

Experience: (4) Four Years Experience

Substitution Statement: An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

Preferred Qualifications

• Ability to manage the day-to-day operational responsibilities of course development and planning.
• Ability to establish and maintain relationships with instructors, registrants, and vendors to plan and execute courses.
• Ability to work at a fast pace and to work under time constraints.
• Excellent attention to detail, organization of workflow and calendars, verbal, and non-verbal communication with highly effective organizational and time management skills.
• Ability to prioritize and develop solutions for effective decision making.
• Ability to work independently, prioritize and handle multiple tasks.
• Proficient with all Microsoft Office applications (Word, Excel, PowerPoint, Publisher, Outlook.)
• Ability to work outside of standard hours which may involve some early mornings, evenings and/or weekends.
• Ability to lift and/or move large objects.
• A resume and cover letter are both required to apply for this position. 

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements:  These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion:  The incumbent may be required to lift up to approximately 10 pounds.

Vision:  Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination:  While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.