Technical Support Specialist

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

The School of Engineering is a dynamic, team-oriented culture that thrives in a high-paced environment. Our school fosters collaboration, where students, faculty, and staff work to innovate and solve real-world challenges. The school is uniquely positioned to offer a diverse set of programs, blending academic rigor with practical, hands-on experiences.

Role Specifications

Below you will find classification and compensation information.  For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Information Technology 

Sub-Family - IT Multi-Discipline

Career Track / Level - P2

Grade -9

Role Summary

Performs IT services with responsibilities that range from providing support and maintenance for both physical and wireless network infrastructure, including peripheral devices (such as computer desktops, projectors, copiers, and printers), all the way to managing the technical side of an organization's web content platform. This position may manage a team of IT associates. 

Examples of Work Performed

• Maintain and update software, hardware, and system procedures. 
• Diagnose and resolve software and hardware issues, ensuring minimal disruption. 
• Assist with the administration of Linux web servers and databases. 
• Develop and install custom applications and scripts for system management. 
• Perform system and software backups, ensuring data restoration capabilities. 
• Train faculty and staff on the effective use of computer systems and software. 
• Implement and maintain operating systems and components, such as Windows 10/11 and various Linux distributions. 
• Analyze and improve operating system performance for efficient hardware use. 
• Install and maintain device drivers for proper hardware communication. 
• Update and patch system software to fix bugs, improve security, and add features. 
• Diagnose and fix system-level issues, including OS crashes and incompatibilities. 
• Create and maintain documentation for system software, including design specs and troubleshooting guides. 
• Tailor operating systems to meet specific needs, such as Mechanical Engineering's Linux cluster and servers.
• Website management for the school.

Essential Functions

These essential functions include, but are not limited to, the following.  Additional essential functions may be identified and included by the hiring department.

1. Provides routine assessment of department computer systems and software to ensure that all department functionality requirements and campus security standards are being met.
2. Provides technical support to departmental staff for any computer hardware or software issues. 
3. Installs, updates and troubleshoots departmental software and hardware, as needed.
4. Anticipates replacing or updating departmental computer hardware and software, including developing cost analysis and budgets to meet future needs. 
5. Serves as a technology liaison for the department with campus IT.

Minimum Education/Experience

Education: Bachelor's Degree

Experience: (3) Three Years Experience

Preferred Qualifications

For full consideration, please include a cover letter and resume.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements:  These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion:  The incumbent may be required to lift up to approximately 10 pounds.

Vision:  Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination:  While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.