Telecommunications Technician Analyst

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position designs, installs, and supports telecommunications infrastructure for the University of Mississippi. The incumbent configures, maintains, and supports communications platforms; analyzes, identifies, and resolves complex telecommunications problems; evaluates and identifies capacity and performance issues; and manages servers to ensure optimal performance.

Examples of Work Performed

• Installs and supports telecommunications infrastructure and its associated software.
• Maintains and supports university voice mail systems.
• Configures and modifies VDN’s, Vector’s, cover paths, automatic route selection tables, EC500, and announcements.
• Plans, analyzes, designs, and develops the university’s telephone system including analog, digital, VoIP, and SIP technologies.
• Coordinates the installation of telephones and equipment to cables and lines supplied by outside vendors.
• Makes recommendations concerning efficiency, effectiveness, and planning of departmental telephone systems.
• Configures and supports unified communications platforms.
• Manages telecom servers and voicemails to ensure timely updates are accomplished and appropriate security measures are in place.
• Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices and endpoints, and voice/fax/data hardware products.
• Inspects, tests, and maintains telephone lines, circuits, trunks, and associated wiring and cabling.
• Collaborates with other telecom engineers, telecom support analysts, and network analysts when problems arise.
• Troubleshoots all associated systems and upgrades or reconfigures as needed.
• Provides coverage for after hour emergencies.
• Analyzes, diagnoses, and implements solutions for complex telecommunications problems.
• Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
• Provides guidance and direction for support staff.
• Develops and supports phone system processes and procedures.
• Assists in maintaining current inventories and supporting documentation of telephone equipment owned or leased by the university.
• Verifies and documents software or hardware failure, repairs, installations, removals, and other work requests.
• Performs similar or related duties as assigned or required.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Installs and supports telecommunications infrastructure.
2. Plans, designs, and develops communications platforms.
3. Develops and supports phone system processes and procedures.
4. Configures, tests, and maintains telecommunications hardware.

Minimum Education/Experience

Education:
Associate’s Degree from an accredited college or university.

AND

Experience:
Two (2) years of experience related to the above described duties.

Substitution Statement:

Related education and related experience may be substituted on a basis set forth by the Department of Human Resources.

Interview Requirements: 

Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Salary/Wage Information

The starting salary for this position is $68,681.

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.