Telecommunications Technician Analyst

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

The University of Mississippi's Telecommunication Center in Oxford, MS, operates an on-premises infrastructure to serve the Oxford, Tupelo, Desoto, Booneville, and Grenada campuses. The Telecommunications team provides network, telephone, and cable television installation and service to the University community.

Role Specifications

Below you will find classification and compensation information.  For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Information Technology 

Sub-Family - IT Telecommunications

Career Track / Level - O3

Grade - 7

Role Summary

Participates in the planning, design, maintenance and installation of video delivery, audio visual and classroom technology systems for the enterprise. 

This position focuses on the installation, maintenance, and troubleshooting of telecommunications systems, including analog, digital, VoIP, and SIP technologies. Key responsibilities include configuring and supporting telecom servers, voicemail systems, unified communications platforms, and hardware.

The role also involves analyzing and optimizing system performance, coordinating installations with vendors, and providing technical guidance to staff. Additionally, it encompasses maintaining documentation and inventory while ensuring the security and efficiency of the campus infrastructure.

Examples of Work Performed

• Installs and supports telecommunications infrastructure and its associated software.
• Maintains and supports university voice mail systems.
• Configures and modifies VDN’s, Vector’s, cover paths, automatic route selection tables, EC500, and announcements.
• Plans, analyzes, designs, and develops the university’s telephone system including analog, digital, VoIP, and SIP technologies.
• Coordinates the installation of telephones and equipment to cables and lines supplied by outside vendors.
• Makes recommendations concerning efficiency, effectiveness, and planning of departmental telephone systems.
• Configures and supports unified communications platforms.
• Manages telecom servers and voicemails to ensure timely updates are accomplished and appropriate security measures are in place.
• Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices and endpoints, and voice/fax/data hardware products.
• Inspects, tests, and maintains telephone lines, circuits, trunks, and associated wiring and cabling.
• Collaborates with other telecom engineers, telecom support analysts, and network analysts when problems arise.
• Troubleshoots all associated systems and upgrades or reconfigures as needed.
• Provides coverage for after hour emergencies.
• Analyzes, diagnoses, and implements solutions for complex telecommunications problems.
• Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
• Provides guidance and direction for support staff.

Essential Functions

These essential functions include, but are not limited to, the following.  Additional essential functions may be identified and included by the hiring department.

1. Provides technical and operational technology support related to telephony, installation of outside plant fiber, structured cabling, video delivery, audio visual, classroom technology systems and network equipment.
2. Serves as main point of contact on assigned projects
3. Participates in the planning, design and installation of telecommunications, telephony, networking, audio visual and classroom technology systems for the enterprise.
4. Installs, programs and maintains telephony, video delivery, cable television and audio visual equipment
5. Works collaboratively with institutional partners.

Minimum Education/Experience

Education: High School or Equivalent

Experience: (4) Four Years Experience 

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements:  These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion:  The incumbent may be required to lift up to approximately 10 pounds.

Vision:  Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination:  While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.