UMHS Enrollment Coordinator

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

The Division of Outreach and Continuing Education consists of ten departments and over 100 employees. The mission of the Division of Outreach is to create innovative and accessible pathways to academic, personal, and professional enhancement for a diverse body of learners through collaboration with our community, regional, and national partners. The Division values integrity, quality, and efficiency in the creation and implementation of innovative educational strategies to enrich lives through exploration, engagement, and transformation.

The Office of Pre-College Programs, located within the Division of Outreach and Continuing Education, offers transformative opportunities for learning and development to children and youth across the state, the nation, and the world. Our portfolio includes an online high school, dual credit courses, summer residential programs, and competitions. Please visit www.outreach.olemiss.edu for further information about the division and our programs.

Role Specifications

Below you will find classification and compensation information.  For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family -Student & Academic Services

Sub-Family -Student Records

Career Track / Level - P1

Grade -4

Role Summary

Provides process-related direction for the use and maintenance of enrollment and student records information systems, recommending process improvements and supervising processing staff to ensure high quality delivery of student registration services. This position performs routine enrollment and registration procedures for University of Mississippi High School students, answers questions about the program from prospective students and parents, accepts payments, monitors account balances, maintains academic records, supervises student workers assisting with record maintenance, and communicates with online faculty as needed regarding student requests or issues. The ideal candidate will be organized, attentive to detail, an effective communicator by phone and email, and able to be self-directed following training. Experience managing records in K-12 settings would be beneficial. 

Key skills:

• Fluency in Excel
• Familiarity with Microsoft Office
• Ability to navigate cloud-based information management systems
• Attention to detail and ability to identify discrepancies or errors in records
• Strong organizational and time management skills
• Strong written and verbal communication skills for email and phone contact 

Examples of Work Performed

Daily and weekly tasks include:

• maintaining enrollment records in our Blackbaud MySchoolApp system
• following up with students or parents on registration processes
• processing transcript requests
• communicating with schools or families regarding unpaid balances
• answering questions about course options and format
• monitoring payments and invoicing
• communicating with teachers regarding student problems in courses (ex: access to assignments, a test question not functioning properly)
• attending weekly all-staff meetings to discuss shared initiatives and planning

Additional tasks:

• updating student records on an annual basis as the system rolls them over into the new academic year
• leading the planning for our annual graduation ceremony
• providing feedback on our marketing and recruitment strategies
• coordinating student support through enrollment, registration, and course completion processes with our dual credit enrollment team 

Essential Functions

These essential functions include, but are not limited to, the following.  Additional essential functions may be identified and included by the hiring department.

1. Assists in the development and implementation of operating policies and procedures for enrollment, student records, and the student information system.
2. Assists in the development of enrollment and student records-focused strategic planning initiatives and objectives.
3. Serves as the liaison among institutional stakeholder groups providing registration information and representing the interests of the unit.

Minimum Education/Experience

Education: Bachelor's Degree

Substitution Statement: An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

Preferred Qualifications

Resume and cover letter preferred for full consideration. 1 - 2 years experience preferred.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, genetic information, or any other legally protected status.

Minimum Physical Requirements

Physical Requirements:  These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion:  The incumbent may be required to lift up to approximately 10 pounds.

Vision:  Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination:  While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.